What's not covered


Wear and tear

Any parts that wear out as part of their normal operation (e.g. clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (excluding Bi Xenon and LED), fuses, trims, diesel particulate filters, catalytic converters, all belts, tyres, spark and glow plugs, shock absorbers, wheel bearings, and ball joints, filters, fuses, dry cell batteries, satellite navigation update discs) and all other parts of your vehicle that have been subject to normal wear and tear.

Motorsport

Any parts that have been affected by any form of motorsport such as racing, track days, hill climbing and rallying or similar activities.

Modifications

(i) Any modifications or dismantling that have not been approved by Volkswagen Group Australia, and any defect caused by changes to original equipment and the fitment of non-approved parts or accessories. (ii) The changing of ECUs or the upgrading of software within any ECUs in the vehicle relating to any systems. (iii) Non-approved rust treatments and paint or fabric protection and window tinting. (iv) Any alterations that have changed the design or performance from that originally supplied from Volkswagen Group Australia.

Misuse

Any defects resulting from (i) driver negligence, misuse or abuse, (ii) towing beyond the specified load and capacity, (iii) driving the vehicle after the loss of fluid such as coolant, oil, refrigerants to below the levels required in the Owner’s Manual or after warnings systems have advised the driver to stop the vehicle and (iv) driving the vehicle in off road conditions beyond the designed or intended use of the vehicle.

Damage

Any defects resulting from an accident, impact, fire or illegal use or malicious or accidental damage to your vehicle (including damage by a third person).

Fuel, oil and lubricants

(i) Any defects resulting from the use of inappropriate fuel, oil or lubricants, including the use of the incorrect octane rated fuel. (ii) Any defects resulting from dirt or water in fuel, oil, coolant or other fluids.

Environmental Conditions

Any defects resulting from airborne industrial pollutants including acid rain, industrial fall out, salt, sand, stones, tree sap, bird and animal droppings, windstorm, hail, flood, lighting or other acts of nature.

Car Care

Failure to maintain and care for your vehicle including the body paint and trim in accordance with Volkswagen Group Australia’s recommendations, or improper maintenance including incorrect cleaning agents.

Reporting

Failure to report warranty defects within a timely manner and have them repaired quickly, including paint and corrosion repairs.

Servicing

Failure to have your vehicle serviced...

Wear and tear

Any parts that wear out as part of their normal operation (e.g. clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (excluding Bi Xenon and LED), fuses, trims, diesel particulate filters, catalytic converters, all belts, tyres, spark and glow plugs, shock absorbers, wheel bearings, and ball joints, filters, fuses, dry cell batteries, satellite navigation update discs) and all other parts of your vehicle that have been subject to normal wear and tear.

Motorsport

Any parts that have been affected by any form of motorsport such as racing, track days, hill climbing and rallying or similar activities.

Modifications

(i) Any modifications or dismantling that have not been approved by Volkswagen Group Australia, and any defect caused by changes to original equipment and the fitment of non-approved parts or accessories. (ii) The changing of ECUs or the upgrading of software within any ECUs in the vehicle relating to any systems. (iii) Non-approved rust treatments and paint or fabric protection and window tinting. (iv) Any alterations that have changed the design or performance from that originally supplied from Volkswagen Group Australia.

Misuse

Any defects resulting from (i) driver negligence, misuse or abuse, (ii) towing beyond the specified load and capacity, (iii) driving the vehicle after the loss of fluid such as coolant, oil, refrigerants to below the levels required in the Owner’s Manual or after warnings systems have advised the driver to stop the vehicle and (iv) driving the vehicle in off road conditions beyond the designed or intended use of the vehicle.

Damage

Any defects resulting from an accident, impact, fire or illegal use or malicious or accidental damage to your vehicle (including damage by a third person).

Fuel, oil and lubricants

(i) Any defects resulting from the use of inappropriate fuel, oil or lubricants, including the use of the incorrect octane rated fuel. (ii) Any defects resulting from dirt or water in fuel, oil, coolant or other fluids.

Environmental Conditions

Any defects resulting from airborne industrial pollutants including acid rain, industrial fall out, salt, sand, stones, tree sap, bird and animal droppings, windstorm, hail, flood, lighting or other acts of nature.

Car Care

Failure to maintain and care for your vehicle including the body paint and trim in accordance with Volkswagen Group Australia’s recommendations, or improper maintenance including incorrect cleaning agents.

Reporting

Failure to report warranty defects within a timely manner and have them repaired quickly, including paint and corrosion repairs.

Servicing

Failure to have your vehicle serviced within the times and recommendations of Volkswagen Group Australia or damage caused to your vehicle by repairers who are not Volkswagen Dealers.

Tyres

Tyres are covered by the warranty from the individual tyre suppliers. This is claimed from the tyre suppliers by your authorised Volkswagen Dealer. If a tyre is found to be defective within the new vehicle warranty period, it will be assessed on the nature of the defect and the percentage of wear incurred.