General Warranty Terms and Conditions

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These warranties should not be read as excluding, restricting or modifying your rights and remedies under the Australian Consumer Law (ACL).

The benefits to a consumer given by these warranties are in addition to the other rights and remedies of the consumer under a law in relation to the goods and services to which the warranties relate. A consumer’s rights under applicable law prevail to the extent of any inconsistency between these warranty terms and conditions and the law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These warranties should not be read as excluding, restricting or modifying your rights and remedies under the Australian Consumer Law (ACL).

The benefits to a consumer given by these warranties are in addition to the other rights and remedies of the consumer under a law in relation to the goods and services to which the warranties relate. A consumer’s rights under applicable law prevail to the extent of any inconsistency between these warranty terms and conditions and the law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These warranties should not be read as excluding, restricting or modifying your rights and remedies under the Australian Consumer Law (ACL).

The benefits to a consumer given by these warranties are in addition to the other rights and remedies of the consumer under a law in relation to the goods and services to which the warranties relate. A consumer’s rights under applicable law prevail to the extent of any inconsistency between these warranty terms and conditions and the law.

Volkswagen 60-Day Policy

If your vehicle suffers a manufacturing defect that renders the vehicle immobile and no longer driveable within 60 days of the date of the purchase, Volkswagen will allow you choose either a refund, replacement or repair of your vehicle without having to prove that a major failure occurred, provided that:

You, or a third party, did not cause the defect and did not fail to take reasonable steps to prevent the defect from occurring; and
Volkswagen has been given a reasonable opportunity to determine the root cause of the defect (including to confirm that a manufacturing defect rendered the vehicle immobile and no longer driveable within 60 days of the date of the purchase).

If your vehicle suffers a manufacturing defect that renders the vehicle immobile and no longer driveable within 60 days of the date of the purchase, Volkswagen will allow you choose either a refund, replacement or repair of your vehicle without having to prove that a major failure occurred, provided that:

You, or a third party, did not cause the defect and did not fail to take reasonable steps to prevent the defect from occurring; and
Volkswagen has been given a reasonable opportunity to determine the root cause of the defect (including to confirm that a manufacturing defect rendered the vehicle immobile and no longer driveable within 60 days of the date of the purchase).

Volkswagen 60-Day Policy

If your vehicle suffers a manufacturing defect that renders the vehicle immobile and no longer driveable within 60 days of the date of the purchase, Volkswagen will allow you choose either a refund, replacement or repair of your vehicle without having to prove that a major failure occurred, provided that:

You, or a third party, did not cause the defect and did not fail to take reasonable steps to prevent the defect from occurring; and
Volkswagen has been given a reasonable opportunity to determine the root cause of the defect (including to confirm that a manufacturing defect rendered the vehicle immobile and no longer driveable within 60 days of the date of the purchase).

5 Year Unlimited Kilometre New Vehicle Warranty

What’s included:

5 Year Unlimited KM Warranty applies to vehicles sold on/after 1 January 2019.
100% backed by Volkswagen.
1 year membership to Volkswagen Roadside Assist¹.
Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

View full conditions & exclusions

What’s included:

5 Year Unlimited KM Warranty applies to vehicles sold on/after 1 January 2019.
100% backed by Volkswagen.
1 year membership to Volkswagen Roadside Assist¹.
Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

View full conditions & exclusions

5 Year Unlimited Kilometre New Vehicle Warranty

What’s included:

5 Year Unlimited KM Warranty applies to vehicles sold on/after 1 January 2019.
100% backed by Volkswagen.
1 year membership to Volkswagen Roadside Assist¹.
Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

View full conditions & exclusions

3 Year Unlimited Kilometre New Vehicle Warranty

What’s included:

3 Year Unlimited KM Warranty applies to vehicles sold prior to 1 October 2018.
100% backed by Volkswagen.
3 years membership to Volkswagen Roadside Assist¹.
Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

View full conditions & exclusions

What’s included:

3 Year Unlimited KM Warranty applies to vehicles sold prior to 1 October 2018.
100% backed by Volkswagen.
3 years membership to Volkswagen Roadside Assist¹.
Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

View full conditions & exclusions

3 Year Unlimited Kilometre New Vehicle Warranty

What’s included:

3 Year Unlimited KM Warranty applies to vehicles sold prior to 1 October 2018.
100% backed by Volkswagen.
3 years membership to Volkswagen Roadside Assist¹.
Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

View full conditions & exclusions

Certified Pre-owned Limited Warranty

What’s included:

In addition to the ACL statutory warranty, all Certified Pre-Owned Vehicles come with a minimum 1-year Limited Warranty
1-year complimentary membership to Volkswagen Roadside Assist
100% backed by Volkswagen.
Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

Read Terms and Conditions

What’s included:

In addition to the ACL statutory warranty, all Certified Pre-Owned Vehicles come with a minimum 1-year Limited Warranty
1-year complimentary membership to Volkswagen Roadside Assist
100% backed by Volkswagen.
Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

Read Terms and Conditions

Certified Pre-owned Limited Warranty

What’s included:

In addition to the ACL statutory warranty, all Certified Pre-Owned Vehicles come with a minimum 1-year Limited Warranty
1-year complimentary membership to Volkswagen Roadside Assist
100% backed by Volkswagen.
Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

Read Terms and Conditions

Warranty Enquiry

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Volkswagen

1.Roadside Assistance membership is provided by AWL Australia Pty Ltd ABN 52 097 227 177 trading as ‘Allianz Global Assistance’ (‘Allianz Global Assistance’). Whenever you request roadside vehicle assistance under your membership, you will be making that request to Allianz Global Assistance, who will provide the services on the terms and conditions available at https://www.volkswagen.com.au/en/owners/roadside-assist.html. The terms and conditions contain exclusions and limitations.

John Hughes Volkswagen - Sales

General Warranty Terms and Conditions